Frequently Asked Questions
Shipping and Deliveries
Do you deliver locally and across Europe?
Do you deliver locally and across Europe?
Yes, we deliver across Malta and Europe.
How long does delivery take?
How long does delivery take?
We offer both standard and express delivery options.
Do you offer free shipping?
Do you offer free shipping?
Yes, free delivery is available in Malta on orders over €30. For Europe, shipping is calculated per order.
Which couriers handle deliveries?
Which couriers handle deliveries?
We work with trusted Maltese local couriers, FedEx, and TNT.
Returns & Exchange
How many days do I have to return an item?
How many days do I have to return an item?
You can return items within 14 days of receiving your order.
How do I initiate a return?
How do I initiate a return?
To start a return, contact our support team with your order number and reason for return. We’ll provide detailed instructions, including where to send your item.
In what condition should items be returned?
In what condition should items be returned?
Items must be in their original packaging and unused condition.
Do you offer refunds or exchanges?
Do you offer refunds or exchanges?
Yes, we offer both full refunds and product exchanges.
Who covers the cost of return shipping?
Who covers the cost of return shipping?
The customer is responsible for return shipping costs.
Secure Payments
Which payment methods do you accept?
Which payment methods do you accept?
We accept Revolut, PayPal, Apple Pay, and other major payment methods
Do you process payments in Euros?
Do you process payments in Euros?
Yes, all transactions are processed in Euros.
Will I receive instant payment confirmation?
Will I receive instant payment confirmation?
Yes, you will receive confirmation immediately after your payment is completed.
How do you ensure payment security?
How do you ensure payment security?
All payments are processed through encrypted and secure gateways for your protection.
Warranty
Do all products come with a warranty?
Do all products come with a warranty?
Select products include a limited European warranty, as stated on their product page.
What does the warranty cover?
What does the warranty cover?
The warranty covers manufacturing defects or faults, not misuse or normal wear.
Can I change my shipping address after placing an order?
Can I change my shipping address after placing an order?
If your order hasn’t been processed yet, you can contact our support team to update your shipping address. Once the order is shipped, we’re unable to make changes.
How long is the warranty period?
How long is the warranty period?
Warranty periods may vary depending on the product.
How can I claim a warranty service?
How can I claim a warranty service?
Simply contact us with proof of purchase, and we’ll guide you through the process.
Track Order
Will I receive a tracking number for my order?
Will I receive a tracking number for my order?
Yes, every order comes with a tracking number.
How can I track my delivery status?
How can I track my delivery status?
You can track your order directly through the courier’s website using your tracking code.
Which courier provides tracking updates?
Which courier provides tracking updates?
If your order hasn’t been processed yet, you can contact our support team to update your shipping address. Once the order is shipped, we’re unable to make changes.
What should I do if my tracking link isn’t working?
What should I do if my tracking link isn’t working?
If your tracking isn’t updating, contact us and we’ll assist you right away.